01/04/2020 - Latest Update
Due to the on-going coronavirus pandemic and to ensure the safeguarding and well-being of our colleagues, suppliers and providers; Hilltop Products has now taken short-term action in line with government advice.
Specifically, during this time, I can confirm that a skeleton team of staff the majority predominately operating from home only where at all possible will be in place.
As a consequence of this delays are to be expected, but please be assured that we are still processing orders and aim to despatch all orders within a timely manner.
We are also working extra hard to ensure any orders to essential services are despatched as a priority.
We ask your patience during this difficult time. Any queries can be submitted via email to email@example.com but please bear with us as response timeframes have been affected.
Finally, we would like to take this opportunity to wish you, your friends, family & colleagues the best of health during this challenging time.
As the World enters into an unprecedented period of disruption it is regrettably very probable that this will have a knock-on impact which will inevitably disrupt business across the UK & further afield.
With our best wishes in mind, we are now providing you with this notice to assist with your business continuity planning.
As it stands we are seeing no significant disruption within the UK and respectively within Hilltop Products. Presently, on-site, we have yet to have encountered any major disruption.
Following Brexit contingency planning we had already increased our stock of key materials and increased minimum stock levels, which we are maintaining. We also have alternative suppliers approved and pre-tested outside of Europe as a further backup.
That being said, as a business we are taking as many precautions as possible, we are ramping up our remote working capabilities and as it stands communication channels will remain open regardless of the UK Situation. Yet, it can be expected that warehousing and manufacturing could well be affected.
Given this and with the unknowns that will arise from our third-party providers (Couriers & Business Server Providers) our advice currently would be that we would strongly advise that you order much further in advance allowing us to manufacture & prepare your order.
If you have any questions, do not hesitate to contact us.
Finally, we would like to take this moment to thank you for your on-going custom & wish you the best of health.
The Team @ Hilltop Products